Special Needs
Vector Arena provides extensive facilities for patrons with special needs.
→ SEATING
Wheelchairs are easily accommodated in the bowl and seating arrangements can be pre-booked for mobility-impaired patrons and a companion. This is done at the time of ticket purchase via the Ticketmaster contact centre on +64 9-970-9711 or via email customer.service@ticketmaster.co.nz. Mobility parking arrangements, however, are not handled by Ticketmaster and should be made directly with Vector Arena (see below).
→ PARKING
There is often high demand for mobility parking for events at Vector Arena, so it's best to check your parking options early, and allow yourself plenty of time to get to the show on the day.
We have a small number of free mobility parks available at Vector Arena itself. Due to high demand, these need to be pre-booked, ideally at least a few days in advance of your event. Once you have purchased your tickets, please contact us directly on +64 9-358-1250 or via email, info@vectorarena.co.nz, to arrange this. If you are calling, please do so during our office hours of 9.00-5.30 p.m. Monday to Friday. If you email us with your request, please include the registration number of the vehicle you will be bringing to the event, as well as a contact mobile number.
There is also some parking available onsite for large buses (minimum 39 seats), for a fee. Again, please contact us directly on +64 9-358-1250, well in advance, to book a space.
If all of our mobility parks are full, the closest paid mobility parking is at the privately owned Arena Carpark on Tapora Street (see here for a map.)
→ PASSENGER DROPOFF ZONE (SUITABLE FOR DISABLED ACCESS)
If you need to drop passengers close to the Arena, the designated area is on Quay Street by our pedestrian bridge/ramp, which leads directly up to the front plaza at Vector Arena. Here's how to get there:
Coming from State Highway 1 from the South, take the 16 East "Port" exit (429B-C). (If coming from the North, it's Exit 426-B). Follow it to the bottom of Grafton Gully and from there continue straight on under the railway bridge, along The Strand until it terminates at the intersection with Quay St./Tamaki Drive. Turn left onto Quay St. and travel to the drop-off point which is approximately 500 metres along at the base of our footbridge/ramp. (You'll see the MacDonalds/Mobil complex shortly before it, and then the big Vector Arena banners on your left).
If you're coming from the central city, you will travel past the Arena on your right and then you'll need to turn right into the shops at the MacDonalds/Mobil complex in order to turn around and approach the dropoff from the right direction on Quay Street.(Try not to miss this turning point as there is no right turn all the way down onto Tamaki Drive.)
On some occasions, it may be possible for those displaying a valid mobility permit to use a drop-off and collection only zone at the front of the Arena on Mahuhu Cres. However, you should check with our office prior to your event, as this is subject to road closures on the day of show.
→ ACCESSIBILITY
The main entrance to Vector Arena is located between Beach Rd. and Quay St. on Mahuhu Cres. The multiple entry points at the front are fully accessible and there is lift access from the Grand Atrium to the second level of the Arena. Additionally, Gate B permits preferential access for wheelchair users and patrons with special needs - this is located alongside the box office and is nearest to the lifts.
→ OTHER FACILITIES
Fully accessible toilets are located throughout the arena on both floors and patrons are directed to those by clear signage.
Visually impaired guests will find tactile cues and Braille signage throughout the Arena to help them.
A hearing assistance system is available for those with hearing impairments. The Telex ‘Sound-Mate’ comprises an FM radio transmitter base station and 10 portable radio receivers tuned to the FM transmit frequency. Audio from the receivers is heard via a lightweight headset worn by the user. The receivers are available from the Information desk upon arrival, but hookup to the system needs to be prearranged prior to the day of show (ideally at least 24 hours in advance). As always, the best idea is to call us and let us know you'll require this service once you've purchased your show ticket. Phone +64 9-358-1250 or email info@vectorarena.co.nz to do this.
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